Terms & Conditions

These Terms and Conditions are the standard terms that will apply to all contracts between the Operator and the User.

 

Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

“App”

means the Queens Don’t Quit application software, accessed through live.maevemadden.com or through the mobile application downloaded to a Device from an application store;

 

“App Provider”

means a platform which provides an application store from which the App is available to download;

 

“Acceptable Use Policy”

has the meaning given in Clause 8;

 

“Billing Date”

means the specified date on which payment of the Subscription Fee for a Training Subscription which will be payable by the User;

 

“Content”

means any form of information, data or creative expression and includes, without limitation, software, photographic material, video, text, graphics, music, sounds, communications, feedback, workouts and workout data, nutritional data, training data, biometric data, interactive features, copyrights, trademarks, branding, logos and all other content of any kind that may be generated through the App;

 

“Device”

means a handheld or other type of compatible device which provides access to the App;

 

“Operator”

means Granite Media FZE, Dubai, a company who operates and maintains the App;

 

“Personal Trainer”

means a self-employed contractor, who holds a valid and current licence to operate their Business of providing personal training services through the App, has been accepted by the Operator to provide such services and with whom the User has contracted through the purchase of a Training Subscription and the acceptance of these Terms and Conditions;

 

“Privacy Policy”

means the Operator’s privacy policy which can be found at live.maevemadden.com/privacy[‚óŹ];

 

“Registered User”

means a person who currently holds a registered user account on the App;

 

“Regulations”

means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

 

“Services”

means any service offered or available through the App;

 

“Subscription Fee”

means the fee payable under any Training Subscription as set out in the App;

 

“Third Party”

means anyone who is not the Operator, including but not limited to the Personal Trainer and App Provider and who has authorised access to the App;

 

“Third Party Content”

means Content published or posted on the App by anyone except the Operator;

 

“Training Subscription”

means a paid online workout and/or training program provided by the Personal Trainer on the App;

 

“User”

means an individual who has access to the App;

 

“User Content”

has the meaning given in Clause 7;

 

 

Any reference to Terms and Conditions is a reference to these Terms and Conditions and any schedules as amended or supplemented at the relevant time.

 

A Clause is a reference to a Clause of these Terms and Conditions.

 

The headings used in these Terms and Conditions are for convenience only and will have no effect on the interpretation of these Terms and Conditions.

 

“You” and “Your” has the same meaning as User.

“We”, “Our” and “Us” have the same meaning as Operator.

Words signifying the singular number shall include the plural and vice versa.

References to any gender shall include the other gender.

 

 

User Account

In order to use any Services on the App, you acknowledge and agree that the following are met: You are a Registered User; and You are at least 18 years old and possess full legal capacity.

 

Cancellation Policy

A Training Subscription must be cancelled on an individual basis by using the preferred method of the App Provider.

Immediate cancellation will only occur on the cancellation terms as set out by the App Provider.

Your Training Subscription cannot be transferred to another person.

The Operator in its sole discretion may terminate a Training Subscription and any of its Services at any time without prior notice without incurring any liability to You or a Third Party.

You agree that upon termination the Operator may delete all files and information related to You as a Registered User and immediately destroy any App software in Your possession or control.

 

Training Program Fees and Payment

 

The Subscription Fee is payable on the Billing Date.

Payment may be made using any payment method accepted by the relevant App Provider.

You acknowledge and agree that payment of the Subscription Fee will waive the 14-day right of withdrawal from subscription to a Training Subscription to the maximum extent permitted by applicable law to ensure access to Training Subscription content is immediate.

A failure to pay the Subscription Fee on the Billing Date will lead to the suspension of Your Training Subscription until the Subscription Fee is paid.

Once the Subscription Fee has been received Your Training Subscription will resume as normal.

[All promotional Training Subscriptions will automatically convert to the normal monthly rate at the end of the promotional term unless otherwise stated.]

 

Third Party

As a User, you acknowledge and agree that the access and use of any content which is provided by a Third Party (“Third Party Content”) that may be posted or published on the App, from time to time, is entirely at Your own risk.

Third Party Content that is made available through the App is provided directly by the Third Party and the Operator makes no representation as to the accuracy, quality or otherwise in respect of any Third Party Content.

 

Intellectual Property

You will not copy, reproduce, record, adapt, distribute, sell, modify, publish or transfer any of the Content made available by the Operator (“Operator Content”) through the App.

All Operator Content, including its arrangement, design, selection and structure, is owned, controlled or licensed by or to the Operator and is protected by the relevant copyright, trademark or patent laws.

 

User Content

Any Content you have provided on the App (“User Content") will be dealt in accordance with the Operator’s Privacy Policy. You agree that the Operator may retain all Content for use in accordance with the Operator’s Privacy Policy.

You retain all ownership rights in such User Content.

You acknowledge and agree that the Operator will not be held responsible for any User Content that is made available on the App.

You agree that any such User Content must be in accordance with Our Acceptable Use Policy.

 

To the extent that the Personal Trainer and/or the Operator is required to collect, use, hold or otherwise process any User Content in order to establish, maintain and end the Services (on behalf of Your Personal Trainer) and App and we shall only do so with Your express consent and in accordance with the Privacy Policy and the provisions of the Data Protection Act 1998 and Your rights under that Act and these Terms and Conditions.

 

You licence Us to use any information, data, materials or other User Content or that We obtain or receive on your behalf and You agree that We can use, modify, display, distribute and create new material using the User Content so that We may provide our Services to You and for any other purposes set out in these Terms and Conditions, including our Privacy Policy. By submitting User Content You acknowledge and agree that the owner of that User Content has expressly agreed that, without any particular time limit, and without the payment of any fees, We may use the User Content for the purposes set out in these Terms and Conditions.

 

Acceptable Use Policy

 

You agree to:

not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;

not infringe our intellectual property rights or those of any Third Party in relation to Your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);

not transmit any material that is defamatory, offensive or otherwise objectionable in relation to Your use of the App or any Service;

not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other Users;

not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

If the Operator considers that a breach of the Acceptable Use Policy has occurred, the Operator may take such action as they deem appropriate.

Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms and Conditions upon which You are permitted to use the App and may result in the Operator taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of Your right to access the App;

 

Immediate

Issue of warning;

 

Legal proceedings against You for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

Further legal action against You; and

Disclosure of such information to law enforcement authorities as We reasonably feel is necessary or as required by law.

The ways in which You can use the App and its Services may also be controlled by the App Provider’s rules and policies and the App Provider’s rules and policies will apply instead of these terms where there are differences between the two.

 

Limitation of Liability

You acknowledge and agree that the use or reliance on any Services is entirely at Your own risk and that the Operator bears no responsibility for Third Party Content.

 

The Operator and Personal Trainer do not make any representations or guarantees that following or use of a Training Subscription will bring any result intended by You.

 

You acknowledge and agree that the Operator nor the Personal Trainer is providing any type of medical advice through the Services, including all Content and If You have knowledge of any pre-existing medical condition then We advise You to seek professional medical advice before using the Services.

 

A Personal Trainer is required to hold valid public liability insurance and shall be responsible for any foreseeable loss or damage that You may suffer as a result of their breach of these Terms and Conditions or as a result of their negligence. Loss or damage is foreseeable if it is an obvious consequence of the Personal Trainer’s breach or negligence or if it is contemplated by You and the Personal Trainer when this contract with You is created. The Personal Trainer will not be responsible for any loss or damage that is not foreseeable.

 

The Operator, through the App, only provides a platform within which the Personal Trainer can provide or sell services to You as a Registered User for Your personal and private use/purposes. The Operator and Personal Trainer make no warranty or representation that products, or other goods or materials that the Personal Trainer provides or sells are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). The Operator and Personal Trainer will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

 

Nothing in these Terms and Conditions is intended to or will exclude or limit Your Personal Trainer’s liability for death or personal injury caused by Your Personal Trainer’s negligence (including that of any Personal Trainer who may be substituted by Your Personal Trainer if they are unable to provide their Services to you personally); or for fraud or fraudulent misrepresentation.

 

Furthermore, if You are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Your Personal Trainer’s duties or obligations to You, or Your rights or remedies, or Your Personal Trainer’s liability to You, under the Consumer Rights Act 2015; the Regulations; the Consumer Protection Act 1987; or any other consumer protection legislation (as amended from time to time). For further details of Your legal rights, please refer to Your Local Citizens’ Advice Bureau or Trading Standard Office.

 

Changes to Terms and Conditions

The Operator may, from time to time, change these Terms and Conditions without giving notice and will use reasonable endeavours to inform Users as soon as is reasonably possible.

 

Complaints

Any complaints about the App or the Services it provides should be addressed in an email to support@maevemadden.com

 

Claims Waiver

Even if We delay in enforcing this contract, We can still enforce it later. If We do not insist immediately that You do anything You are required to do under these terms, or if We delay in taking steps against You in respect of your breaking this contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against you at a later date. For example, if You miss a payment and We do not chase You but We continue to provide the Training Subscription, We can still require You to make the payment at a later date.

 

Severance

If any provision or part-provision of the Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.

 

Law and Jurisdiction

The Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

 

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or its subject matter or formation.

 

By creating an account and interacting with the service you acknowledge that You have read and accept the Terms and Conditions contained herein and wish to enter into a Training `Subscription.

 

SUBSCRIPTION CANCELLATION

You agree that all sales by us to you of subscriptions are final and that we will not refund any transaction once it has been made. We are unable to offer refunds for accidental purchases, unused subscriptions or medical conditions. 

 

You must cancel at least 48 hours before your billing rollover date to prevent an unwanted charge. We are unable to cancel your subscription for you, and this will need to be completed through the App Store you used to purchase the subscription. See below on how to cancel your subscription. 

 

Subscriptions will renew automatically through the payment method used to purchase the subscription, unless you cancel the subscription 48 hours or more before your billing rollover date. The renewed subscription will last for a period equal to the original term.

 

We may change the pricing for the subscriptions offered through the App at any time.

 

IF YOU HAVE SUBSCRIBED THROUGH THE APP STORE

 

To cancel your subscription on an Apple Device;

  • Open the Settings app. 
  • Tap your name. 
  • Tap Subscriptions. 
  • Tap the subscription you want to manage. 
  • Tap Cancel Subscription.
  • If you can’t see Cancel anywhere on the screen (ensure you’ve scrolled all the way down to the bottom), the subscription has already been cancelled and won't be renewed.

 

To cancel your subscription on an Android Device;

  • Manage your subscriptions on Google Play
  • Open the Google Play app .
  • At the top right, tap the profile icon.
  • Tap Payments & subscriptions. Subscriptions.
  • Select the subscription you want to cancel.
  • Tap Cancel subscription.
  • Follow the instructions.

 

If you pay through Paypal or another Third Party payment provider through the App Store, please consult their documentation on how to cancel a recurring payment. 

 

IF YOU HAVE SUBSCRIBED ONLINE VIA OUR WEBSITE (STRIPE)

You can manage your subscription through the app, or contact Stripe to terminate your subscription. Please contact our support team for further information. [AMEND TO REFLECT APP SUPPORT EMAIL WHEN AGREED]

 

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OFFERS AND DISCOUNTS

We may offer discounts or free trials related to the purchase of the App. All offers and trials will be subject to their respective eligibility criteria and will only be granted at our discretion. Free Trials will roll over into a fully paid subscription if it is not cancelled no less than 48 hours before the billing rollover date.

 

If we suspend or terminate your account in accordance with these terms you may lose the remainder of any subscription remaining and we will not compensate you for this loss or make any refund to you.

 

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NUTRITION

If you are pregnant, post-natal or breastfeeding, please consult a doctor or medical professional before commencing a fitness regime or meal plan.  Our recipes are created as a guideline and should you have any allergies, intolerances or dietary restrictions, you are responsible for modifying recipes to suit your own needs. 

 

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DEVICE TECHNICAL REQUIREMENTS 

The Queens Don’t Quit App is compatible with most popular phones and tablets. You must install the app on a compatible device running one of the following operating systems:

Apple iOS 13 or higher

Android OS 8.0 or higher

 

There are a number of devices that, despite meeting the requirements above, have compatibility issues that are out of our control - meaning that the App may not function as intended. These devices include Huawei and Xiaomi devices. 

 

To be able to use the App you will require an internet connection. We cannot take responsibility for slow internet, lack of 4G/5G or connection outages. 

 

It is your responsibility to ensure that you are able to comply with any technical requirements that must be met for you to access the app. We accept no responsibility for any lack of functionality of the App due to your equipment (including, but not limited to, your phone, internet connection (Wi-fi), mobile data, operating system or settings and software.

 

Our apps are designed for use on Apple and Android devices, and can be purchased through the Apple App Store and Google Play Store respectively.